Detroit Customer Service

for a long time i’ve felt that customer service in the D left something to be desired, but in an article in the Detroit News Mayor Kwame Kilpatrick said, “We’re a bad customer service community from McDonald’s to Burger King to Channel 4 we all grew up in a manufacturing mentality”… it was an interesting and honest statement and one that i was glad to hear him say… i have noticed that in some places in Downtown/Midtown, the customer has been great (mostly newer ones) but i for one know that when i want to get fast food in the D, it’s a lot slower in the D than in other parts of the region and a lot of times i feel like i’m just burdening the person…

2 Comments so far

  1. Tom (unregistered) on December 6th, 2006 @ 8:00 am

    There’s some pretty bad customer service in Detroit – in fact, the worst customer service I ever had at a restaurant in Detroit was at the Grand City Grille – the service was absolutely terrible.

    However, that pales in comparison to the customer service provided at city hall. A friend of mine had his identity stolen by a Detroit resident and he had to go downtown to file papers. Nobody knew what was going on and they made him walk several times between the Courthouse and City Hall. He eventually just gave up and left since every city employee just sent him to someone else.


  2. max (unregistered) on December 6th, 2006 @ 10:24 am

    ultimately isn’t up to the “boss” to make sure the employees are doing a good job? i own a retail store and if i saw one of my people moving too slow, being rude or in general not knowing what to do i’d fix the problem instead of waiting for the mayor of the city to ask my employees to step it up. it’s odd that most of the city of Detroit can all suffer from this. i, too have noticed it, though, whether it be slow restaraunt service or watching people collect the shopping carts from the parking lot at a market it seems like there is never a real hurry to get things done. and the last time i went to city hall it was the same thing…directed to a dozen different floors/offices and never getting results. when i told one person that another office sent me i was greeted with a response of, “She say WHAT?! Oh, that bitch is crazy!” very professional, in deed. maybe the mayor should start with his own office first.



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